RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Other items that cannot be returned:
* Gift cards
* Downloadable software
In order to make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be given: (if applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if any)
Once we receive and inspect the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision as to whether or not your refund request has been approved.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us at simon@inkocanada.com.
Sale Items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an email at simon@inkocanada.com and send us your item to 460 Gréber Blvd suite L, Gatineau, QC, J8T 6C7, Canada.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he or she will know that you have returned the item.
Shipping
To return an item, you must mail it to: 460 Gréber Blvd Suite L, Gatineau, QC, J8T 6C7, Canada.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued at more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.